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24/7 workforce coordination
ShiftLink24 provides hands-on, 24/7 outsourced scheduling and workforce coordination for healthcare facilities. We combine around-the-clock scheduling support with regular on-site presence—working directly with staff and leadership to manage call-offs, coordinate coverage, monitor overtime and agency usage, and keep staffing aligned with facility needs.
Sample Workforce Overview
Live coverage
96%
Coverage
4
Open Shifts
Workforce signals
Census: 112 | HPPD: 3.42 / 3.50 Target
Agency Checked In: 6 / 7
OT Risk: 2 Employees
The problem
Healthcare is 24/7. Your Scheduler Can’t Be.
A traditional staffing coordinator may work an eight-hour shift, then spend evenings taking calls, sorting texts, responding to call-offs, and untangling staffing emergencies. That burnout places an entire 24-hour operation on one individual.
After the office closes
16 more hours
of call-offs, open shifts, staffing changes, and employee requests don’t disappear when the scheduler goes home.
The ShiftLink24 solution
A Scheduling Team Instead of One Scheduler.
One scheduler shouldn’t have to carry a 24/7 operation alone. ShiftLink24 gives your facility a coordinated scheduling team supported by technology, remote coverage, and regular on-site presence.
Dedicated human team
Operations technology
What we manage
The workforce coordination your facility needs—every day.
A coordinated scheduling operation designed around your staffing policies, escalation process, and leadership priorities.
24/7 Call-Off & Scheduling Support
Round-the-clock availability to receive call-offs, respond to staffing changes, document activity, and begin the coverage process without waiting for the next business day.
Schedule Management
Daily schedule oversight, employee requests, availability, rotations, and future coverage planning based on facility needs.
Census-Based Staffing & HPPD
Daily census and scheduled staffing hours are monitored against facility-defined HPPD targets to help leadership balance coverage needs with labor budgets.
Labor Cost & Overtime Monitoring
We monitor scheduled hours, overtime exposure, staffing levels, and labor patterns to help leadership identify potential unnecessary costs.
Open Shift & PRN Coordination
Available employees and PRN staff are coordinated according to facility policies, overtime limits, qualifications, and staffing needs.
Agency Coordination
Agency usage is coordinated only when necessary and according to facility-approved protocols and budget priorities.
Agency QR Check-In
Agency professionals check in and out using a facility QR code, giving authorized management visibility into who has arrived, when they checked in, and who is still expected.
Workforce Reporting
Leadership receives organized visibility into call-offs, coverage activity, overtime, agency usage, census-based staffing, attendance, and workforce trends.
On-Site Workforce Support
Regular on-site visits across facility shifts allow us to meet employees, understand unit needs, discuss availability, and build the relationships that make staffing easier to manage.
On-site workforce support
Remote Coordination. Real On-Site Relationships.
Scheduling works better when you know the people behind the names.
ShiftLink24 regularly visits your facility across different shifts to meet employees, leadership, and unit teams. We learn availability, preferences, reliability, staffing challenges, and facility operations firsthand—giving our scheduling team real relationships and operational knowledge behind every staffing decision.
Agency QR check-in
Know Who Actually Showed Up.
Expected Agency Staff
8
✓ Michelle S. — Checked in 6:48 AM
✓ Moises V. — Checked in 6:55 AM
✓ Olivia C. — Checked in 6:57 AM
⚠ Diego Q. — Not Checked In
7 / 8
Agency Staff On Site
Authorized managers can see agency check-ins in real time without calling the nursing station, walking the building, or waiting for a paper sign-in sheet.
How it works
An operating rhythm built around your facility.
01
We Learn Your Facility
We learn your staff, shifts, policies, overtime rules, and agency protocols.
02
We Build & Manage the Schedule
Our team manages schedules, employee requests, availability, and future needs.
03
We Handle Staffing Changes
When call-offs happen, we contact available employees and follow your process.
04
Leadership Gets Visibility
Administration receives organized staffing, overtime, agency, and trend information.
Human support
Technology Behind the Team. People Behind the Schedule.
ShiftLink24 uses workforce technology to improve visibility, communication, reporting, and coordination—but scheduling decisions still involve real people who know your facility and your staff.
Human Coordination
Operational Technology
On-Site Relationships
Built for healthcare operations
Support across the care continuum.
Skilled Nursing
Assisted Living
Memory Care
Rehabilitation
Supportive Living
Multi-Facility Operators
Clear roles. Better coordination.
Clear Responsibilities. Better Accountability.
ShiftLink24 expands your facility’s scheduling and workforce coordination capabilities while leadership maintains authority over clinical, employment, and operational decisions.
ShiftLink24 manages
Schedule coordination
Call-off response
Coverage outreach
PRN coordination
Agency coordination
HPPD Tracking Against Facility Targets
OT monitoring
Agency Attendance Visibility
Reporting
Facility leadership maintains authority over
Staffing ratios / requirements
Discipline and corrective action
Hiring / termination
Overtime approvals
Agency approvals
Clinical staffing decisions
Facility policies
About ShiftLink24
Built From Real Healthcare Scheduling Experience.
ShiftLink24 was developed after firsthand experience managing healthcare schedules and seeing how difficult it is for one person to manage a workforce that operates around the clock. We built the service to give facility leadership a dependable workforce coordination partner—not another staffing agency.
Designed for healthcare operations that never stop.
24/7 Call-Off Response • On-Site Support • Census & HPPD Visibility • Agency Tracking • Leadership Reporting
Start the conversation
What Would Your Facility Look Like With One Less Staffing Problem?
Let’s review your current scheduling operation and see whether ShiftLink24 can help.